Privacy Policy
Social Real Estate Community Chat Portal
Last updated: 23/09/2025
1. Introduction
Welcome to the Social Real Estate Community Chat portal (the
Platform). Your privacy matters to us, and we are committed to
protecting your personal information and being transparent about how it is
collected, used, stored and shared.
This Privacy Policy explains how [Social Real Estate Pty
Ltd] (ABN 83 679 079 568 ) (we, us, our) manages
personal information in accordance with the Privacy Act 1988 (Cth) and
the Australian Privacy Principles (APPs).
By accessing or using the Platform, you agree to the
collection and handling of personal information as described in this Privacy
Policy.
2. What Personal Information We Collect
We may collect personal information that is reasonably
necessary for our community chat and related services, including:
- Identity
details: name, username, profile photo
- Contact
details: email address, phone number (if provided)
- Account
information: login credentials (encrypted), user preferences
- Chat
and community content: messages, comments, reactions, posts and shared
media
- Property-related
information: listings, enquiries, preferences and discussions (where
voluntarily shared)
- Technical
data: IP address, browser type, device identifiers, usage data,
cookies and log files
- Verification
information: where required to confirm identity, prevent fraud or
comply with legal obligations
You may choose to interact anonymously or with limited
profile details, where platform functionality allows.
3. How We Collect Personal Information
We collect personal information in several ways, including
when you:
- Register
for an account
- Participate
in community chats or discussions
- Submit
property enquiries or content
- Contact
us directly
- Use
the Platform, including via cookies and analytics tools
We may also collect information from third parties where
lawful and relevant, such as identity verification providers, payment
processors, or referral partners.
4. Why We Collect and Use Personal Information
We collect and use personal information to:
- Provide,
operate and improve the Platform
- Facilitate
community interaction and property-related discussions
- Enable
secure communication between members
- Moderate
content and enforce community standards
- Personalise
your experience and settings
- Respond
to enquiries and provide support
- Send
important service-related communications
- Meet
legal, regulatory and compliance obligations
- Detect,
prevent and respond to fraud, misuse or security threats
We will not use your personal information for purposes
unrelated to the Platform without your consent, unless required or authorised
by law.
5. Community Chat & Public Content
Please note:
- Content
you post in public or semi-public community areas may be visible to other
users
- Your
username, profile image and messages may be displayed with your
contributions
- You
are responsible for the personal information you choose to share in chats
We recommend avoiding the sharing of sensitive personal
information in public discussions.
6. Disclosure of Personal Information
We may disclose personal information to:
- Other
users, where you choose to share information publicly
- Service
providers who assist us with hosting, security, analytics, communications
and support
- Professional
advisers (legal, accounting, compliance)
- Regulators,
courts or government bodies where required by law
- Business
partners involved in platform functionality (under confidentiality
obligations)
We do not sell personal information.
7. Overseas Disclosure
Some service providers may store or process data outside
Australia (for example, cloud hosting or analytics services). Where this
occurs, we take reasonable steps to ensure overseas recipients handle personal
information in a manner consistent with Australian privacy standards.
8. Cookies and Analytics
We use cookies and similar technologies to:
- Maintain
secure sessions
- Remember
user preferences
- Analyse
platform usage and performance
- Improve
user experience
You can manage or disable cookies via your browser settings,
noting that some platform features may be affected.
9. Data Security
We take reasonable steps to protect personal information
from misuse, interference, loss, unauthorised access, modification or
disclosure, including:
- Secure
servers and encrypted connections
- Access
controls and authentication measures
- Regular
monitoring and security reviews
While we strive to protect your data, no system is
completely secure, and you use the Platform at your own risk.
10. Data Retention
We retain personal information only for as long as necessary
to fulfil the purposes outlined in this Policy or as required by law. When no
longer required, information is securely deleted or de-identified.
11. Access and Correction
You may request access to, or correction of, your personal
information by contacting us using the details below. We will respond within a
reasonable timeframe and in accordance with the Privacy Act.
12. Marketing Communications
We may send you platform-related updates or announcements.
You can opt out of non-essential communications at any time by following the
unsubscribe instructions or adjusting your account settings.
13. Complaints
If you believe we have breached your privacy rights, please
contact us first so we can attempt to resolve your concern promptly and fairly.
If you are not satisfied with our response, you may lodge a
complaint with the Office of the Australian Information Commissioner (OAIC)
at www.oaic.gov.au.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. The
latest version will always be published on our website, and material changes
may be notified through the Platform.
15. Contact Us
For questions, requests or complaints regarding privacy,
please contact:
Privacy Officer
[Social Real Estate Pty Ltd]
Email: privacy@socialrealestate.ai
Website: www.socialrealestate.ai